The Phishing Simulation & Awareness service is designed to help organisations raise awareness and train their employees on the risks associated with phishing attacks.

This service involves simulating phishing attacks to assess the vulnerability of employees and provide them with the knowledge they need to recognise and react appropriately to such attacks.

Objectives of Phishing Simulation & Awareness

1. Awareness: Increase employee awareness of the risks and techniques used in phishing attacks.
2. Training: To educate employees on how to recognise and react to phishing attempts.
3. Human Vulnerability Assessment: Identify weaknesses in employees’ ability to recognise and respond appropriately to phishing attempts.
4. Improving Defences: Strengthening the organisation’s defences against phishing attacks through continuous training and realistic simulations.

Key Components of the Phishing Simulation & Awareness Service

1. Phishing Simulations: Sending simulated emails to employees to test their ability to recognise and react to phishing attempts. These emails are designed to appear authentic and may include links or requests for personal information.
2. Training and Education: Training programmes covering the following aspects:

• Identification of phishing signs (suspicious e-mails, strange URLs, unexpected requests).
• Correct procedures for reporting phishing attempts.
• Best practices for information security and safe use of e-mail.

1. Reporting and Analysis: Provision of detailed reports on simulation results, including success rates of simulated attacks, employee responses and areas for improvement.
2. Feedback and Corrections: Provision of feedback to employees who have fallen into simulations, explaining the error and offering suggestions on how to avoid falling into similar traps in the future.
3. Updates and Continuity: Implementation of ongoing awareness-raising and training campaigns to maintain awareness and update employees on new phishing techniques.

Benefits of Phishing Simulation & Awareness

• Increased Awareness: Employees become more aware of phishing techniques and warning signs, reducing the risk of falling for real attacks.
• Risk Reduction: Employees become better prepared to recognise and respond to phishing attempts, reducing the risk of security breaches.
• Improved Overall Security: Strengthening the organisation’s security posture through a more informed and prepared workforce.
• Regulatory Compliance: Helping organisations meet compliance requirements related to security training and information protection.

Phishing Simulation & Awareness Service Phases

1. Planning and Preparation: Defining the objectives of the simulation and customising phishing emails to suit the organisation’s context.
2. Running the Simulation: Sending the simulated phishing emails to employees and monitoring their responses.
3. Analysis of Results: Collecting and analysing employee response data, identifying who clicked on links or provided requested information.
4. Post-Simulation Training: Providing feedback to employees and organising training sessions to address gaps identified during the simulation.
5. Reporting and Continuous Improvement: Creating detailed reports for management, highlighting areas for improvement and recommendations for future simulations and training activities.

Tools Used in Phishing Simulation & Awareness

• Simulation Platforms: Software tools to create and send simulated phishing emails and collect response data.
• Online Training Modules: Interactive training courses and materials available online to educate employees.
• Reports and Dashboards: Reporting tools for analysing simulation results and monitoring progress over time.

Final Considerations

The Phishing Simulation & Awareness service is essential to protect organisations from phishing threats. Through realistic simulations and targeted training programmes, organisations can significantly improve their employees’ ability to recognise and respond to these attacks, reducing the risk of security breaches and protecting sensitive information.